Tenant Coordination Specialist
POSITION TYPE:
Full Time
REPORTS TO:
Vice President of Tenant Coordination & Aftercare
About Anthos|Home
Anthos|Home is an innovative new nonprofit that will transform the system by which New York City residents with housing subsidies locate and rent available housing.
Anthos|Home is modeled on Brilliant Corners in California, a successful housing clearinghouse that uses a flexible pool of funding to administer and quickly find apartments for tenants.
Anthos|Home will help to streamline the apartment search, approval, and move-in processes, and fill in gaps in the current NYC voucher housing market process. The organization will be a game- changer for New Yorkers who are unhoused or at risk of homelessness and for the public systems that serve them.
The Tenant Coordination Specialist will work in a team and will be reporting to the Vice President of Tenant Coordination & Aftercare. In this role, the Tenant Coordination Specialist will be responsible for working with households from the beginning of the voucher process, during the move into housing and stability after placement.
The Tenant Coordination Specialist plays a key role as the point of contact for tenants and will work closely with government agencies, other nonprofits, and the internal Anthos team and will be required to develop an expertise in NYC housing subsidies and processes.
Job Description
Responsibilities
This position is essential to maintain an ongoing relationship with the participant and will make regular contact with participants to ensure housing stability.
Key responsibilities include the ability to:
Assist program participants and property providers in navigating the housing process with vouchers, rental payments, repairs and any other housing needs;
Liaise between program participants and property owners, as needed;
Work with the Housing Acquisitions and Operations teams to assist with housing placements and assignments;
Coordinate program participant move-ins, including scheduling unit viewings, supporting participant with leasing paperwork with property provider, assisting with furniture selections, and processing financial paperwork with the Operations team
Facilitate meetings and communication with participants and property providers during the lease up process, move in process and housing stability process
Attend meetings and case conferencing as needed to ensure collaborative supports are being provided to the participants to ensure stability
Provide aftercare services that will include home visits and phone call as needed to ensure safety and wellness of the participants, address any rental arrears and utilities issues, assess maintenance of units and provide housing voucher recertification support
Respond to housing and tenant-related emergencies during normal business and after hours.
Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation
Submit and follow up on tenant maintenance requests and maintain thorough and accurate progress notes and correspondence while maintaining the confidentiality of program participants, staff, and organizational information at all times
Qualifications & Skills
The Tenant Coordination Specialist must be a people person who loves working with others and solving problems. Bachelor’s degree preferred, and if not, candidate must have 3 years or more of experience working with people in the housing and human service sector.
Additional Skills include:
Excellent interpersonal skills
Familiarity with the NYC housing market and voucher system
Excellent verbal, written, communication and negotiation skills
Willingness to travel and make multiple visits in the community
Ability to use public transportation or meet the same travel requirements with reasonable accommodation
Ability to ascend/descend stairs, as some work locations may not have accessibility to an elevator, or meet the same requirements with reasonable accommodation
Experience with community-based outreach
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Proficiency in MS Word, Excel, and PowerPoint
Passion for the mission of the organization
Ability to work in a diverse environment
Work Environment
- • Competitive Pay: $70,00 - $80,000 starting salary (dependent on experience)
• WFH/Hybrid work: 3-5 days in office or in the field
• Fantastic Benefits
• A chance to be a part of a groundbreaking startup that will house vulnerable New Yorkers.
Applicants will receive confirmation of receipt of submission.
Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. Anthos|Home is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences and abilities to apply.