Vice President of Tenant Coordination & Aftercare
Anthos|Home is an innovative new nonprofit that will transform the system by which New York City residents with housing subsidies locate and rent available housing.
Anthos|Home is modeled on Brilliant Corners in California, a successful housing clearinghouse that uses a flexible pool of funding to administer and quickly find apartments for tenants.
Anthos|Home will help to streamline the apartment search, approval, and move-in processes, and fill in gaps in the current NYC voucher housing market process. The organization will be a game- changer for New Yorkers who are unhoused or at risk of homelessness and for the public systems that serve them.
The Vice President of Tenant Coordination and Aftercare (VPTC&A) will be responsible for matching tenants to housing, supporting tenants to move into housing and ensuring housing stability. S/he will report to the Chief Program Officer and play a key role in setting up the operations of the unit. The VPTC&A will help to create and develop an individualized process to match units to households based on household preference, needs, and priorities. The goal of the office is to eliminate the duplication of resources and inefficiencies in the housing search and matching process. Under the current model, Anthos|Home will secure a bank of apartments for clients to access ensuring that matching can happen quickly.
It is envisioned that this position will supervise a team of tenant coordinator managers and supervisors. The VPTC&A will hire and oversee a team of individuals who will work with households from the beginning of the voucher process to when they move into an apartment. In addition to matching potential tenants to apartments, the VPTC&A will support tenants to ensure they are able to remain stably housed. The team will be the key point of contact for both tenants and landlords as issues arise.
The ideal candidate will be creative, mission-driven and entrepreneurial in finding ways to support tenants and landlords. S/he will love working in a complex and dynamic environment with rapid change and can be flexible to adjust and pivot as needed. S/he enjoys working collaboratively but is also able to get things done independently. A positive, can-do attitude Is essential. The VPTC&A will need to work with nonprofit agencies, the city, voucher holders and landlords and love working with others.
The VPTC&A plays an essential role in developing the tools to deliver results. It is anticipated that the VPTC&A will:
Hire, train, and manage staff to work closely with voucher holders during the move out process
Develop a process to match tenants effectively and efficiently to units
Understand city processes and assist with paperwork needed to support move out and housing stability like income certification documentation
Assist landlords with needs related to housing compliance such as addressing a repair that might be needed to receive or maintain voucher payments
Identifying households that may need additional support after moving and working closely with a household’s social services case manager or care manager to ensure that their efforts are aligned and supportive of maintaining housing
Develop processes and oversight tools to ensure units remains in good condition
Working with city agencies and nonprofits to leverage supports and benefits that focus on the supportive and health needs of tenants
Establish relationships with nonprofits working with ACS populations and medically fragile patients working with H+H
Establish relationships with nonprofits providing aftercare case management and clearly define roles of each organization
Create a process to recruit households with vouchers in need of housing
Act as single point of contact for property managers and landlords to resolve tenant issues, and maintain regular communication
Respond to housing and tenant related emergencies during normal business and after hours to include submitting and following-up on tenant maintenance requests
Oversee all internal and external housing databases in terms of tracking the processes with the housing vouchers
Work with the compliance team to ensure metric outcomes are being met
Qualifications & Skills
The VPTC&A must be a passionate self-starter with a love for working with people. The ideal candidate will have 8 years of progressively responsible management experience leading teams in the nonprofit or government sector. Experience in community relations, nonprofit work, housing, property management, supportive housing, or social work desired, but not required.
Additional Skills include:
Experience leading and motivating a team to deliver on outcomes where adaptability, flexibility, and creativity will be necessary.
Ability to create systems to track and analyze performance
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Experience with community-based outreach and a willingness to travel and make multiple visits in the community
Ability to tactfully resolve/mediate issues between landlords and tenants
Excellent verbal and written communication skills
Strong emotional intelligence and interpersonal skills
Proficiency in MS Word, Excel and PowerPoint
Preferred knowledge and experience working with NYC voucher programs
Passion for the mission of the organization
Ability to work in a diverse environment
- • Competitive Pay: $100,000 -120,000 starting salary plus bonus (dependent on experience)
• WFH/Hybrid work
• Fantastic Benefits
• A chance to be a part of a groundbreaking startup that will house vulnerable New Yorkers.
Applicants will receive confirmation of receipt of submission.
Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. Anthos|Home is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences and abilities to apply.