Repairs Operations Specialist
Director of Operations
Anthos|Home is an innovative new nonprofit that will transform the system by which New York City residents with housing subsidies locate and rent available housing.
Anthos|Home is modeled on Brilliant Corners in California, a successful housing clearinghouse that uses a flexible pool of funding to administer and quickly find apartments for tenants.
Anthos|Home will help to streamline the apartment search, approval, and move-in processes, and fill in gaps in the current NYC voucher housing market process. The organization will be a game- changer for New Yorkers who are unhoused or at risk of homelessness and for the public systems that serve them.
The Repairs Operations Specialist reports to the Director of Operations and will provide critical support to the Housing Acquisition and Tenant Coordination teams, assisting in administrative support. They will work closely with our external support firms, government agencies, nonprofits, landlords, participants, and internal Anthos|Home team. We are looking for data enthusiasts, team-oriented and mission-driven individuals.
KEY RESPONSIBILITIES INCLUDE THE ABILITY TO:
Call landlords and property provider contacts to check on the status of repairs in progress
Inspect units that require repairs to assess the scope, cost, and estimated time for completion of repairs
Perform both ARC and HQS inspections
Collect keys from landlords and property providers
Manage keys and assist with unit access for all of the units in the Anthos|Home bank of units
Canvas for new vendors that perform repairs
Build out and maintain our vendor database
Prioritize finding and utilizing M/WBE (Minority and Women-owned Business Enterprise) vendors - repairs, maintenance, cleaning, moving companies, etc.
Update Salesforce with all relevant repair data
Build out and analyze reports on repair data within Salesforce
Understand and assist in the hold and repair agreement execution process
Communicate with Tenant Coordination and Housing Acquisition teams on housing voucher package and move-in inquiries
Operate at a fast pace with attention to detail for client move-in orders and requests
Maintain up-to-date data and confidential files on tenants, unit listings, and landlords, and assist in matching prospective households to apartments
Respond to general inquiries
Work with stakeholders to create dashboards and reports for project teams
Maintain data integrity of Anthos|Home tracking systems
Prepare ad hoc reports and assist with ad hoc projects as needed
Work in partnership with the other Operations Associates, and assist them when necessary
Other duties as assigned by the supervisor
Provide excellent customer service and confidentiality
Qualifications & Skills
Bachelor’s degree preferred, and if not, candidate should have three years or more experience working in administration, operations, repairs/maintenance, or a related field.
Additional Skills Include:
Must have strong technical aptitude, with advanced proficiency in utilizing MS Word, Excel, and PowerPoint
Experience with customer relationship management (CRM) systems a plus
Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
Must be detail-oriented and an effective problem-solver
Excellent communication, analytical, record-keeping and organizational skills required
An ability to work independently and in a collaborative setting
Passion for the mission of the organization
Ability to work in a diverse environment
Experience managing apartment repairs, engaging with maintenance or repair companies, and/or in real estate a plus
- • Competitive Pay: $70,000-$75,000 salary range (dependent on experience)
• WFH/Hybrid work: 3 days required in office, other days may be WFH or out in the field
• Fantastic Benefits
• A chance to be a part of a groundbreaking startup that will house vulnerable New Yorkers.
Applicants will receive confirmation of receipt of submission.
Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. Anthos|Home is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences and abilities to apply.